01
You’re the one chasing
Updates arrive when you ask for them, and not before.
Switch to PIA
SWITCH TO PIA
Give Your Property a Better Manager, It Takes Ten Minutes
Your tenant stays. Your rent keeps coming. We handle the notice, the handover and every conversation with your current agency.
Most landlords who are unhappy with their property manager stay another twelve months — not because they’ve changed their mind, but because switching sounds like a project. It isn’t. You sign one authority. PIA does the rest, including the part you’ve been dreading.
SOUND FAMILIAR?
Nobody Leaves a Good Property Manager
The reasons landlords come to PIA are remarkably consistent. If more than two of these are true, you already know the answer.
02
Maintenance sits
A request goes in and nothing visible happens for a week — sometimes longer, and usually until the tenant escalates.
03
Arrears aren’t chased
You find out your tenant is behind when the statement arrives short.
04
Rent reviews get missed
Your rent hasn’t moved in two years. The market has.
05
You can’t see anything
No portal, no inspection photos, no history — just a monthly statement and a phone number.
06
Nobody’s accountable
When something goes wrong there’s an explanation, an apology, and no consequence.
None of this is a personality problem. It’s the predictable result of one overloaded property manager doing twelve jobs with nothing written down.
THE REAL COST
The Management Fee
Isn't the Expensive Part
Underperformance costs far more than any percentage on your statement — and it never appears as a line item.
Vacancy you didn't need to have
PIA's portfolio runs at 0.5% vacancy against a 1.5% Sydney average (SQM Research, January 2026). On a $650-a-week property that gap is roughly a week and a half of rent every year — before you count a badly timed re-letting.
Rent reviews that arrive late
NSW requires 60 days' notice for a rent increase. PIA starts the review 90 days out. An agency that starts late doesn't just delay the increase — it often skips the cycle entirely, and that rent is gone for good.
Everything billed separately
Advertising, tenant screening, lease renewals, statements, inspections, condition and inventory reports, maintenance coordination, insurance claims, water usage, emergency management, exit fees, tribunal preparation. None of these carry a separate charge at PIA. Check what your current statement charges for each of them.
THE REAL COST
The Management Fee
Isn't the Expensive Part.
1
You sign one simple change-of-agency authority. That is the whole of what we need to begin.
2
We notify your current agent, serve the required notice and request the full file — lease, bond, ledger, condition reports and keys.
3
Your tenant stays in place. Lease, bond and rent continue uninterrupted, and we introduce ourselves to your tenant directly.
4
Your property is onboarded into PIA’s systems — portal access, inspection schedule, rent review date and maintenance history all live from day one.
You don’t chase any of it. If your current agent is slow to hand over, that’s our problem to solve, not yours.
WHAT YOU GET
What's Actually Different on the Other Side.
Standards in writing, with money behind them
The PIA Service Agreement documents 13 core services and 35 service standards, 14 of them financially backed. A missed routine inspection is $100 plus GST back to you — not an apology.
Seven teams instead of one person
Leasing, rent collection, inspections, maintenance, rent reviews, tenant service and landlord service each have their own specialists, with Landlord Service coordinating across them. Nothing stalls because one person is on leave.
You can see everything
Statements, inspection reports with photos, maintenance quotes and rental history in the client portal, 24/7, kept for as long as we manage the property.
Nothing waits for you to ask
Arrears chased every three days. Maintenance answered within one business day. Minimum three quotes on every job. Rent reviews started 90 days ahead. Weekly leasing feedback while the property is on market.
COMMON QUESTIONS
Before You Ask Us
Will my tenant have to sign a new lease?
No. The existing residential tenancy agreement continues on exactly the same terms, for the same rent, until it expires. Changing managing agent doesn’t change the tenancy.
How long does the switch take?
The paperwork on your side takes minutes. The date management actually transfers depends on the notice period in your current agreement. Send it to us and we’ll give you the date before you sign anything.
What happens to my bond?
It stays where it is, with the NSW Rental Bond Board. The change of managing agent is handled as part of the handover — your tenant doesn’t need to re-lodge anything.
Will there be a period where nobody is managing the property?
No. Management transfers on a set date. Your outgoing agent is responsible up to it and PIA from it, with the file, keys and ledger moving across in between.
What if my current agent drags their feet on the handover?
It happens, and it’s the single most common reason a switch feels slow. We follow it up, escalate where we need to, and keep you updated — but you are never the go-between.
Will I be paying two agencies at once?
You pay your current agent up to the date management transfers, and PIA from that date. Where your agreement requires a notice period, fees may apply through it — we’ll tell you exactly what to expect once we’ve read it.
Can I switch in the middle of a tenancy?
Yes, and most landlords do. There’s no reason to wait for a lease to end — waiting usually just costs you another cycle of whatever made you look.
GO DEEPER
Choose What Matters Most to You
Landlord Guide
Find Out How Much You Could Save
Market Insights
The Sydney Landlord Bootcamp
Take Control of Your Property’s Performance
Whether you’re looking to reduce costs, increase your rental income, or switch to a better property management experience — here’s your next step.
Disclaimer:Vacancy comparison based on PIA’s managed portfolio against the Sydney residential vacancy rate reported by SQM Research, January 2026; shown for illustration and not a guarantee of future performance. Savings examples are illustrative and vary by property type, location, market conditions and tenant behaviour. Notice periods and any fees payable on ending an existing managing agency agreement are determined by that agreement and by the Property and Stock Agents Act 2002 (NSW). PIA does not provide legal advice on your existing agreement.
Property Management
What to Expect When You Work With PIA
Appraisal & Onboarding
We begin by understanding your property, objectives, and risk tolerance. Everything is handled clearly and efficiently — with guidance on pricing, compliance, and next steps.
Leasing & Tenant Placement
We focus on securing the right tenant at the right rent — balancing demand, quality, and sustainability to minimise vacancy.
Ongoing Management
Your property is actively managed through structured systems powered by proprietary technology that automates compliance, tracks maintenance, and proactively schedules rent reviews.
Renewals & Performance
Lease renewals and rent adjustments are managed with an asset-first mindset — supporting consistent income and reduced turnover. Your journey is designed to minimise friction, provide transparency, and give you confidence at every stage.
THE PROCESS
Four Steps.
Three of Them Are Ours.
Step One
You sign a simple authority form
Step Two
We notify your existing agent and coordinate documentation
Step Three
Your tenant remains in place. Rent continues uninterrupted.
Step Four
Your property is onboarded into PIA’s systems
You don’t need to chase or manage the process — we take care of it.
Switching Property Managers Doesn’t Have to Be Hard
If you’re frustrated with your current property manager, we make switching simple — without disruption to your tenant or income. We manage the entire transition for you.