12 core services. 33 documented standards. 12 guarantees backed by money.
Every agency in Sydney will tell you they’re thorough. Almost none will write down what “thorough” means, or what happens when they fall short. The PIA Service Agreement does both — service by service, timeframe by timeframe, before you sign anything.
The property management industry runs on verbal commitments. Ask three agencies how often they inspect, how fast they respond to maintenance, or how many quotes they’ll get you, and you’ll get three confident answers — and nothing you can hold anyone to twelve months later.
PIA took the opposite approach. We wrote down every stage of managing a property — leasing, inspections, arrears, maintenance, rent reviews, tribunal, reporting — and attached a clear standard, a defined timeframe and a measurable outcome to each one.
Then we went further. Where a missed standard costs you money, we put a financial consequence on ourselves. Fourteen of them. That’s the part almost no agency will put on paper.
Core Services Documented
Written Service Standards
Financially Backed Guarantees
Properties Managed
Every figure below is drawn directly from the signed Agreement — not from a marketing page.
Summarised from the signed Agreement. Every guarantee is subject to the conditions set out in full in the document — read them before you decide.
Weekly leasing feedback, arrears notices on a 3-day cycle, maintenance responses within 1 business day, inspection reports in your portal. Every update you'd normally have to ask for has a date attached to it.
A missed routine inspection is $100 plus GST back. A late advertisement is daily rental loss covered. A kickback is 10 times its value paid to you. You know what a failure costs us — which is why they're rare.
Take the Agreement to your current agency and ask them to match it, clause for clause. That's the whole point of writing it down.
It forms part of the management arrangement you enter into with PIA and sits alongside your Managing Agency Agreement. The standards and guarantees in it are documented obligations, not marketing claims — which is why the conditions are written in as clearly as the commitments.
No. These standards are how PIA manages every property. Regular leasing advertising and the Client Portal are free of charge, and the guarantees carry no premium.
Raise it with your Landlord Service contact. Where the standard was missed and the conditions are met, PIA pays — you don’t need to argue it.
The Service Agreement governs how your property is managed and what we pay if we fall short of a standard. The PIA Rental Guarantee is a separate product that fixes your rental income for the term, vacant or tenanted. They serve different needs and can apply to different agreements.
We'd rather you compare the Agreement to what you have now than take our word for anything on this page.
Every core service is governed by defined standards and backed by written guarantees:
Finding New Tenants
Property Inspections
Property Maintenance
Rental Reviews
Tenancy Disputes
Responsive Communication
All backed by clear service standards and guarantees — ensuring your property performs as expected and your rental income is protected.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
Sign the agreement and PIA manages the property end-to-end from there
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A fee on every advertisement, and no accountability for vacancy caused by the agent.
A direct line to PIA's Managing Director, plus your choice of property manager as your Landlord Representative.
